English
1. Who We Are
Level Up Legend (“we”, “our”, “us”) operates the website located at https://leveluplegend.co (https://leveluplegend.co). We act as the “data controller” for personal information collected through this website, in accordance with applicable data protection laws.
2. Information We Collect
a) Device Information
When you visit our Site, we automatically collect certain technical information about your device, including:
- IP address
- Browser type and version
- Time zone setting
- Operating system
- Pages viewed and how you interacted with the Site
- Cookies and similar tracking technologies (see our Cookies Policy)
b) Order and Account Information
When you place an order or attempt to make a purchase, we collect:
- Full name
- Email address
- Billing address and, if required, other contact details
- Platform details (e.g., Xbox, PlayStation, PC) and game-related information necessary to deliver the Service
- Payment-related information (processed securely by third-party providers)
c) Support and Communications
When you contact us (via email, chat, or contact forms), we collect the information you choose to share, such as:
- Your name or username
- Email address or other contact details
- Message content and issue details
- Any attachments or screenshots you provide
3. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process your payment, deliver Services, and send order confirmations.
- Customer Support: To respond to queries, troubleshoot issues, and provide assistance.
- Security & Fraud Prevention: To detect and prevent fraud, abuse, or unauthorized activities.
- Analytics: To understand how visitors use our Site and improve its performance and content.
- Legal Compliance: To comply with legal, tax, and regulatory obligations.
4. Legal Bases for Processing (GDPR / UK GDPR)
For individuals in the European Economic Area (EEA) or the United Kingdom, we rely on the following legal bases:
- Contract: Processing is necessary to perform a contract with you (e.g., fulfilling an order).
- Legitimate Interests: To maintain and improve our Services, prevent fraud, and secure our systems, provided these interests do not override your fundamental rights.
- Legal Obligation: To comply with applicable laws, such as tax or accounting obligations.
- Consent: Where required, for specific activities such as certain types of marketing or cookies.
5. Sharing Your Information
We may share your personal information with the following categories of recipients:
- Payment Processors: Third-party providers that securely process payments on our behalf.
- Hosting & IT Providers: Companies that host our website or provide technical infrastructure.
- Analytics & Anti-Fraud Services: Tools that help us monitor performance and prevent abuse.
- Legal Authorities: Where required by law, regulation, or court order.
We do not sell your personal information.
6. International Transfers
Your information may be transferred to and processed in countries outside of your own jurisdiction, which may have different data protection laws. Where required, we implement safeguards such as contractual clauses to protect your data.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, including:
- While your order is active and for a reasonable period afterward for support and record-keeping.
- For as long as required by applicable laws (for example, tax or accounting rules).
Once data is no longer required, we will securely delete or anonymize it.
8. Your Rights
EEA / UK Residents (GDPR / UK GDPR)
You have the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data where there is no overriding reason for us to keep it.
- Object to certain processing or request restriction of processing.
- Request data portability, where applicable.
- Withdraw consent at any time where processing is based on consent.
California Residents (CCPA / CPRA)
If you are a California resident, you may have the right to:
- Request disclosure of the categories and specific pieces of personal information we have collected about you.
- Request deletion of your personal information, subject to certain exceptions.
- Opt out of the sale or sharing of personal information (we do not sell your data).
- Not be discriminated against for exercising your privacy rights.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our Site and understand usage patterns. For more information, please see our Cookies Policy (cookies.html).
10. Security
We employ technical and organizational measures to help protect your information, including:
- Encryption (such as SSL/TLS) for data transmitted between your browser and our Site.
- Access controls and limited internal access to personal information.
- Secure hosting environments.
No system can be guaranteed 100% secure, but we work continuously to improve our protections.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The “Effective Date” at the top of this page indicates the latest revision.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:
- Email: [email protected] (mailto:[email protected])
- Support: [email protected] (mailto:[email protected])
Need to get in touch with us ? Please contact with us with email.