Refund & Return Policy – LevelUpLegend

At LevelUpLegend, your satisfaction is our top priority. We strive to offer the best quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully to understand your rights and our obligations.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original packaging.

• The return request must be raised within [7/10/15] days of delivery.

• Proof of purchase (order ID or invoice) must be provided.

⚠️ Non-returnable items include:

• Digital products or downloadable content

• Customized or personalized items

• Items marked as “final sale” or “non-refundable”

2. Return Process

To initiate a return, please follow these steps:

1. Email us at [email protected] with your order ID and reason for return.

2. Once approved, we will share return instructions and shipping details.

3. Return the item to the provided address within [7] days of approval.

📦 Note: Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refunds

• Once we receive and inspect the returned item, we will notify you of the status.

• If approved, the refund will be processed to your original payment method within 5–7 business days.

• 💳 Refunds are issued only for the product cost. Shipping charges are non-refundable.

4. Late or Missing Refunds

If you haven’t received your refund yet:

• Double-check your bank account or payment app.

• Contact your bank or credit card company (it may take some time before a refund is posted).

• If you’ve done all of this and still haven’t received your refund, contact us at [email protected].

5. Exchanges

We only replace items if they are defective, damaged, or the wrong product was sent.

To request an exchange, email us at [email protected] within [5] days of receiving your order.

6. Cancellations

Orders can be canceled within [2 hours] of placement or before they are shipped. Once an item is shipped, the standard return process applies.

7. Contact Us

If you have any questions about your order, returns, or refunds, feel free to contact us at [email protected].